Troubleshooting

Signing in, the confirmation email, slow answers, your plan, language, maintenance and contacting us.

• I can't sign inThe messages that can appear when signing in and what to do for each.
• I don't get the confirmation emailWhat to check when the 6-digit code does not arrive.
• Answers are slowWhy an answer can take time and what you can do.
• My plan or usage looks wrongWhat to check if you see a different plan than you expected.
• The app or the answers are in another languageHow to choose the interface language and the answer language.
• The site is under maintenanceWhat the maintenance page means and what keeps working.
• Contact supportHow to write to us so we can help quickly.