My plan or usage looks wrong

Updated: 8 November 2026

What to check if you see a different plan than you expected.

1. Reload the page or reopen the app.
2. Open Settings → Billing and look at the plan marked “Your plan”.
3. If you moved to a smaller plan or cancelled, the old plan stays until the end of the paid period: this is normal.
4. If a renewal payment failed, the account moves to Free at once. See Payment problems.
5. Usage percentages renew every 7 days from the day the plan started, not every Monday.

Payments are not active yet (see When can I pay for a plan). If it still looks wrong, write to us at support@serasmartai.com with your account's address.

Didn't find the answer? Write to us at support@serasmartai.com