I can't sign in
The messages that can appear when signing in and what to do for each.
“Wrong email or password.”
Check your email address (no spaces) and your password (mind Caps Lock). If you forgot your password, write to us at support@serasmartai.com from your account's address: there is no automatic reset yet.
The account is waiting for approval
If you see “The account is waiting for the Owner's approval.”, the account exists but has not yet been approved by the Serasmart team. Try again later; if it takes long, write to us.
The email must be confirmed
If you are asked for the code, confirm your address with the code you received. See I don't get the confirmation email.
“Your session expired or was closed.”
Sign in again. This happens after 30 days without use, after a password change or if the session was ended from another device.
Too many attempts
After several wrong passwords, signing in is blocked for a short time. Wait a little and try again.
Didn't find the answer? Write to us at support@serasmartai.com