Payment problems
What happens if a renewal payment fails and how to change your card.
If a renewal payment fails
The processor may try again and may ask your bank to confirm (3D Secure). Until the payment succeeds, the account moves to Free at once: there is no grace period. When the payment goes through, the plan comes back and a new 30-day period starts on the day of the payment.
What you can check
- The card is valid and has enough funds.
- Your bank has not blocked online payments or the 3D Secure confirmation.
- Your card details are up to date in the customer portal (Settings → Billing → Manage subscription).
A payment you do not recognise
Write to us at support@serasmartai.com before you dispute the payment with your bank. We sort it out faster together, and a dispute can stop the plan.
Didn't find the answer? Write to us at support@serasmartai.com